• Within 180 days of receipt of your shipment
• In any condition
• In the original packaging
1. Free gifts or promotional items
• There is no charges for returns
• Original shipping charges is non-refundable
• All standard products come with a 180-day, money-back guarantee for any sold product based on the delivery date as provided by the shipper.
• To receive a refund, please contact our customer support team at [email protected] or your Sales Representative.
• They will provide you with shipping instructions and a return authorization (RA) number.
• For all products that were delivered in excess of the 180 days, sales are considered final.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
• If any products arrive damaged, broken or part of your order is missing.
• You must notify the Company within 3 days of delivery.
• Pictures of damaged products must be sent to [email protected]
• A replacement product will be sent out within 5 days of approval.
• Missing product claims will be compared to our shipping picture for approval.